experience

 

Design Lead

Deloitte

Sacramento & Remote   •   July 2023 - April 2024

Promote value-driven and user-centered recommendations from the Research, UX design, and Customer Data and Strategy teams to key stakeholders and business decisions.

 

Work with different stakeholders to determine what features to improve upon or add to the product and allocate accordingly to team members across four plus teams.

 

Key client-facing member and mediator between various client stakeholders.

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Lead Researcher & Strategist | UX Designer

Deloitte

Denver & Remote   •   July 2022 - July 2023
Synthesize discovery research into a strategic approach and create deliverables such as strategy briefs and presentation decks.

Balance business strategy with research insights to generate unique solutions for the clients’ digital needs.

 

Collaborate with designers and developers to ensure the design and implementation of the product meets human centered design principles while meeting the vision of the original intention and business goals.

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Interaction Designer 

Accenture Federal Services 

Remote   •   March 2022 - July 2022

Lead and mentor of design team, to analyze consumer requirements, research best practices, and design top of the line competitive interaction and visual designs for our client.

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Maintain and lead close relationship with client chief executive. 

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User Centered Design Consultant   |  Lead Business Analyst

Accenture Federal Services 

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Remote  •   July 2021 - March 2022 

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Serve as client liaison and/or proxy product owner. Lead Salesforce team across 2-3 work streams in the creation of user flows, personas, and prototypes while translating technical requirements and building use cases and user stories.

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Assist leadership with strategic growth and expansion of sales and capture initiatives across the account.

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Business Growth + Strategy Specialist  |  Content Designer

Accenture Federal Services 

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Remote   •   April 2021 - July 2021

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Supported strategic account growth through rebranding, proposal creation, and market research efforts.

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Aided development of 5+ white papers and 3 account brands. Spearheaded the creation of the annual account strategy and documentation of security controls as well as ran the manual testing of the client salesforce solutions.

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User Experience Lead  |  Change Management + Training Specialist 

Accenture Federal Services 

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Arlington, VA   •   Jan 2020 - Apr 2021

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Led the UX initiative to standardize a government application into an efficient, user-friendly, and usable platform, focused reducing user fatigue and processing time.

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Delivered interactive training material used by 500+ employees per agile deployment.

 

Enhanced customer experience with user-centric process improvements for new/existing functionalities. 

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Hyperion Database Administrator  |  Data Analyst

Northrop Grumman Systems Corporation​

Falls Church, VA   •   Aug 2019 - Nov 2019

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Assisted the production team in resolving performance issues, defects, and database availability issues for upcoming 2020 baseline financial reports.
 

Created complex query definitions to extract financial baseline data of over $1 billion.
 

Performed modifications to the Oracle and Hyperion databases, while maintaining their integrity, security, and performance to meet the needs of the customer while providing proactive and reactive data management support and training to users.

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Special Projects Lead  |  Global Mobility

Northrop Grumman Systems Corporation

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Mclean, VA   •   May 2019 - Aug 2019

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Led the mobility team through a series of innovation initiatives to include an access data repository and entry system.

 

Transformed the Cost Estimation calculator into an automated intake form, pulling in data points from multiple stakeholders.

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Domestic & International Assignment Analyst  |  Global Mobility

Northrop Grumman Systems Corporation

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Mclean, VA   •   Jun 2018 - Aug 2019

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Ensured compliance with respect to legal and tax requirements while mitigating the risk of conducting international business.

Advised expatriates of immigration requirements, host country labor law regulation, and allowance management.

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Issued domestic and international assignment agreements across multiple programs and projects corporate-wide.

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Cost Estimation Analyst  |  Global Mobility

Northrop Grumman Systems Corporation

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Mclean, VA   •   Jan 2018 - Jun 2018

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Issued official expatriate cost estimates to aid program management in the bid and proposal stage of negotiations.

 

Evaluated and reissued a more efficient expatriate cost estimation process through the use of automative techniques.

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Jr. Marketing Analyst + Small Business Consultant  

Central Virginia Small Business Development Center

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Charlottesville, VA   •   Aug 2017 - Dec 2017

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Attended and documented new client meetings; involvement within the meetings included conducting a business evaluation, recommending appropriate action plans and deliverables for both the client and for the CV SBDC, and performing market and financial data research.

Revisited and ensured that all social media platforms and software systems are user friendly and that they aligned with the core values of the CV SBDC.
 

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Founder + Digital Strategist  |  Social Media Advisor

Wedem

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Remote   •   May 2015 - Dec 2017

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Self-run start-up consulting business specialized in aiding other start-ups set up their digital presence in areas including but not limited to general social media, website development and brand design.

Designed corporate websites that fell inline with the client’s specific industry with ongoing maintenance and upkeep of the corporations digital sites.
 

Implemented creative designs and determined go-2-market strategies focused on unique corporate branding.

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Marketing + Digital Media Designer  |  IT Coordinator

Family Health Center PLLC

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Martinsburg, WV   •   Jul 2013 - Dec 2017

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Provided network/ PC desktop support and performed mainframe and account maintenance tasks.
 

Provided consultations for PC, laptop, and server concerns to include troubleshooting and remediation of issues with various medical technologies such as Epic, McKesson, and Practice Fusion.
 

Maintained and ensured full functioning of devices while implementing process improvements.
 

Published yearly advertisement with new and appealing graphics while minimizing costs.

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Intern |  Global Mobility

Northrop Grumman Systems Corporation

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Falls Church, VA   •   Jul 2017 - Jul 2017

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Examined and maintained domestic travel backlogs and records of Northrop Grumman employees.

Aided in the audit process of the mobility office's integrated travel reporting program.

Highlighted critical functions of the global mobility office for board review through the creation of VISIO process maps and presentation visuals.

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Brand Ambassador  | Go2s

iyotee inc.

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Charlottesville, VA   •   Nov 2016 - May 2017

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Researched go to market strategies with target specific metrics through connections and statistical resources at the university prior to launch.
 

Worked closely with the student body to conceptualize prospective sales and marketing campaigns.

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Start Up Intern  | Go2s

iyotee inc.

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Tysons, VA   •   May 2016 - Aug 2016

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Supported a DC Metro Area based start-up application company focused on personal safety and on establishing a digital social support network.
 

Aiding in the development of mobile application prototypes, wire framing, market research, competitive analysis, and A/B testing.

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IT + Innovation Helpdesk Technician 

University of Virginia Facilities Management 

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Charlottesville, VA   •   Mar 2016 - May 2016

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Provide end users with timely, quality support (via telephone and in person).
 

Provide computer hardware/software, peripheral, and smart phone support and configuration.
 

Provide basic network support and troubleshooting to resolve problems to the end user’s satisfaction.

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